What are your delivery hours? 🕛
We deliver Tuesday to Saturdays from 12:00 am to 16 pm and from 18:30pm to 22:00pm. Also Sundays from 12pm to 17pm. Including most public holidays. We are closed on Mondays.
What areas do you deliver to? 🛵
We have a 3 miles radius action coverage from our kitchen, covering Haringey, Hackney and some parts of Walthamstow.
How can I place an order? 📝
Orders can be placed directly through our website. We're also available on major delivery platforms.
What is the estimated delivery time? ⏳
Our average delivery time is 30-45 minutes, though this may vary slightly during peak hours or due to weather conditions. In case of pick up orders, food will be ready within 30/45 minutes, we will notify you once you can come to our building to pick up your order.
Can I track my order? 📲
Yes! Once your pick up order is placed through our website, we will get an email notification once its ready for pick up. We are working on integrating a tracking system at our website.
Are there any delivery fees? 💷
Delivery fees will be automatically calculated at every delivery app checkout.
Where exactly am I picking up my order? 🏢
Upon arriving at our Foodstars building, please proceed to the right side of the building and wait by the designated Pick-Up door. We will alert you via our website's order tracking system once your order is ready, and a member of our team will then come outside to hand you your order directly.
What payment methods do you accept? 💳
We accept all major credit/debit cards payment methods.
Is it possible to make changes to my order after placing it? 🔙
To adjust your order, please call us or contact us immediately. We can make changes up to 5 minutes after the order is placed.
What should I do if my order is late or incorrect? ⌚
Please contact us directly through our website live chat where you can also track your order. You could also contact your chosen delivery company if delivery status shows that they are on the way. We'll prioritize resolving any issues as quickly as possible.
Do you cater to dietary restrictions? 🫡
For specific dietary concerns, please consult our menu's allergen guide before ordering, that's available here.
How are you ensuring food safety during the delivery process? 🥼
Our team follows strict food safety protocols, including regular sanitization, health checks, and maintaining the proper temperature during transport.
How can I provide feedback on my order? ✴️
We value your feedback! Please help us to improve. You can leave your review here We're committed to continuous improvement.
